The House of Representatives has summoned the chief executive officers of MTN, Airtel and Globacom over persistent complaints about poor telecommunications services across Nigeria.
The lawmakers are seeking explanations from the major network operators regarding the quality of services provided to millions of Nigerian subscribers.
The development comes amid growing frustration among customers over dropped calls, slow internet connections, inconsistent network coverage and difficulties accessing reliable telecommunications services.
According to reports published on Thursday, October 29, the House is moving to compel the telecommunications companies’ executives to appear before lawmakers.
The investigation is expected to address concerns about the performance of telecommunications operators and the challenges affecting subscribers.
Reliable telecommunications services have become increasingly important for Nigerians who depend on mobile networks for business transactions, online education, banking, communication and other daily activities.
Poor network quality can affect businesses, particularly those that rely on internet connectivity to communicate with customers, process payments and manage operations.
The lawmakers’ intervention comes as subscribers continue to demand improved service delivery from telecommunications providers.
The companies are expected to respond to questions about network performance and measures being taken to address service-related complaints.
The outcome of the engagement could provide further clarity on the challenges facing the telecommunications sector and the steps required to improve service quality.
