Nigeria’s House of Representatives has given major telecommunications companies seven days to explain persistent poor network services affecting subscribers across the country.
The companies, including MTN, Airtel, Globacom and Mafab Communications, have been directed to appear before a House committee on October 28, 2026, as lawmakers investigate complaints about declining service quality.
The investigation follows growing frustration among Nigerians who experience dropped calls, slow internet connections, failed transactions and difficulty accessing online services.
The committee’s action is intended to establish why network quality remains a problem despite the large number of subscribers relying on these providers for communication, banking, business and education.
Poor connectivity can have serious consequences for small businesses and remote workers, many of whom depend on stable internet access to attend meetings, communicate with customers and complete online transactions. Students also rely on mobile networks for research, online learning and access to educational resources.
Lawmakers are expected to question the operators about service interruptions, infrastructure investment and the steps being taken to improve network reliability.
The summons could also put pressure on telecommunications companies to provide clearer explanations to subscribers and demonstrate how they intend to address recurring complaints.
For millions of Nigerians, the key concern is whether the investigation will lead to measurable improvements rather than another round of promises.
The committee’s engagement with the operators is expected to provide an opportunity for lawmakers to examine the causes of poor service and determine what further action may be necessary.
